How intelligent automation drives business performance to new heights 

How intelligent automation drives business performance to new heights

How intelligent automation drives business performance to new heights

In the ever-evolving landscape of technological advancements, one term that has been making waves in recent years is “intelligent automation (IA).” This cutting-edge technology is reshaping the way organisations operate, streamlining processes and increasing efficiency. In this article, we will delve into the world of intelligent automation, exploring its definition and the profound implications it holds for your organisation. Buckle up as we embark on an exciting journey of discovery into the future of business automation!

What is IA?

Intelligent automation is a powerful fusion of two groundbreaking technologies: robotic process automation (RPA) and artificial intelligence (AI). While RPA focuses on automating repetitive, rule-based tasks, AI adds a layer of intelligence to the automation process, enabling machines to learn, adapt and make decisions based on data and patterns. This unique combination creates a dynamic and agile system capable of handling complex tasks, mimicking human cognitive abilities and delivering unprecedented results.


According to McKinsey, just 8% of organisations’ present models will remain viable if digital trends continue to disrupt the sector.

Automation in data input, processing and document management has also occurred in the healthcare, retail and logistics industries. RPA robots are intelligent facilitators that can replicate human activities such as typing, clicking and scrolling, making them perfect for automating tools for mundane operations.  

How does intelligent automation assist businesses?

Intelligent automation services are becoming more popular because they enable companies to increase production effectiveness, reduce operating expenses and enhance group decision-making. The advantages of corporate intelligent automation are examined in this section, along with instances of how it has benefited various industries in the real world.


According to the McKinsey Global Institute, deploying artificial intelligence and automation would produce $13 trillion in economic activity by 2030. 


Increased efficiency is one of the most essential advantages of corporate intelligent automation. Businesses may save time and costs by automating mundane operations like data input and invoice processing. With bots working 24/7 without breaks or errors, organisations can achieve unprecedented levels of efficiency and productivity. 


According to McKinsey, around 60% of occupations have at least 30% of their day-to-day activities that can be automated. 

Cost savings  

Automation of intelligent business processes may save costs for organisations. Routine chores may be automated to help businesses save money on labour and boost output. A McKinsey analysis predicts that between 2016 and 2030, firms will experience a 15% drop in the worldwide workforce.  

Cost reductions of between 40% and 75% are often achieved with intelligent automation. (Forbes) 


New opportunities  

Intelligent automation opens new possibilities by producing knowledge on how the process works rather than merely products that indicate progress. In addition to providing an audit trail that management summary reports may present and report, it also benefits you in the following ways.  

  • Enhance your ability to visualise the movement of data within the company 
  • The time to value each task and client interaction should be extended 
  • Learn how a consumer engages with various aspects of your company  
According to the World Economic Forum, intelligent automation will create 58 million more jobs than it will eliminate, defying widespread predictions that it will cause employment losses.

Customer experience    

Businesses that employ technology can better comprehend their consumers’ demands, communicate more effectively and promote higher-quality goods. Customers are often happier with their purchasing experience. Faster delivery of a better, more dependable product to the market or prompt (or instantaneous) response to client questions results in a richer, more satisfying customer experience and gives the business a competitive edge.  


According to MIT Technology Review, AI-powered chatbots have aided in the settlement of complaints in 90% of the organisations polled.  


Improved accuracy  

Businesses may significantly reduce mistakes by applying machine learning and artificial intelligence tools. Manufacturing firms, for instance, have adopted intelligent process automation to enhance product quality through the automation of quality control operations. Large beverage companies use sophisticated software to automate bottling and quality control processes. This allows the machinery to detect toxic layers in the bottled beverage.  

Use cases of IA in different industries

Here are just a handful of the numerous business procedures and sectors where IA may boost effectiveness and productivity.

  1. Accounting and finance: IA can automate monotonous work like data entry, account reconciliation and invoice processing, freeing up staff members for more value-adding activities.
  2. Human resources: IA can help with duties including screening resumes, onboarding new hires, benefits administration and enhancing the working environment.
  3. Supply chain management: By automating processes like order processing, inventory control and logistics optimisation, IA may make operations more effective and efficient.
  4. Customer service: IA may respond to consumer questions and support requests with chatbots, reducing response times and offering 24/7 help.
  5. Healthcare: IA can help with duties like medical coding, managing patient data and organising appointments, freeing healthcare practitioners to concentrate more on patient care.

Steps to Implementing Intelligent Automation

Intelligent automation is gaining traction among enterprises to automate operations, increase productivity and lower costs. Because of labour-market factors, adoption rates will vary by nation and sector.

McKinsey estimates that industrialised countries like France, Japan and the United States might displace 20-25% of the labour by 2030.


Companies must have a clear plan and strategy in place to ensure successful execution.

Defining specific goals and objectives

Organisations must begin with a clear definition of their goals and objectives to ensure the success of automation initiatives. An extensive examination of the actions and procedures that need to be automated, the identification of anticipated results and an evaluation of the business advantages should all be part of this phase. This technique guarantees that the automation project will support the entire business plan and that the anticipated outcomes can be accurately monitored and analysed.


Analyse present processes and procedures

Businesses must thoroughly examine their existing processes to launch a successful automation effort. This comprises identifying areas of activity that may be automated, assessing the current technical infrastructure and anticipating any obstacles that may develop during the implementation phase. This thorough evaluation provides organisations with a comprehensive picture of the scope and complexity of the automation project, allowing them to create a realistic implementation strategy.

Create and implement a plan

Businesses should design a complete implementation strategy after selecting enterprise intelligent process automation products. Timelines, milestones and responsibilities should be included in this strategy. The implementation strategy should consider employees’ and stakeholders’ training and support requirements.

Validate the automation solution

Companies must test and confirm the automation solution before using it. This phase entails deciding whether the automation solution is operating according to plan and can handle the anticipated amount of data and transactions. Testing and validation are essential to guarantee that the automation solution satisfies the company’s goals and expectations.

Maintain track of the automation solution

Following testing and validation, businesses may deploy the automation system. Staff members are taught at this stage, the performance of the solution is checked and any issues are remedied. Continuous monitoring guarantees that the intelligent process automation solution used by the company delivers the anticipated outcomes and benefits.

Measure the results

Measuring the outcomes and improving the automated system are the last steps. This stage entails assessing the automation solution’s efficacy, quantifying the ROI and pinpointing potential improvement areas. To maintain alignment with the company strategy and objectives, businesses should continually improve their automation solution.


Intelligent automation is revolutionising the business landscape, offering organisations unparalleled opportunities for growth, efficiency and innovation. By harnessing the power of RPA and AI, businesses can unlock new realms of productivity, data-driven decision making and customer satisfaction. Embracing intelligent automation is not merely an option; it is the key to survival and success in the fast-paced digital era. So, prepare your organisation for a transformative journey and ride the wave of automation to a brighter, more prosperous future.

Through deep expertise, NashTech has proactively evolved the code libraries and solution templates, which are re-usable to accelerate the digital platform, data pipeline, AI & robotic automation solution creation. Find out more 

Suggested articles

Modernising legacy systems and driving efficiencies through partnership with RPS

Explore how NashTech help RPS modernise legacy systems and drive efficiencies through partnership

Supporting digital shelf analytics and unlocking eCommerce growth

Explore how NashTech help the digital shelf analytics and unlock growth with a world leading data insights and eCommerce solutions provider.

How THE OUT is disrupting the premium car rental industry

By working closely and collaboratively with the NashTech development team in Vietnam, they were able to build a high quality, digital first, luxury rental car service. Looking ahead into the future,...

We help you understand your technology journey, navigate the complex world of data, digitise business process or provide a seamless user experience

Scroll to Top