Business process management (BPM) services
Generate measurable business value through scalable offshore business process management and technology-driven services that enable you to reduce costs, optimise operations and accelerate digital transformation.
Scale your business efficiently and compliantly
Efficient BPM is vital for global enterprises looking to reduce operational costs, improve productivity and ensure compliance in highly competitive and fast-moving markets.
NashTech BPM services deliver scalable offshore support with integrated technology that enables your organisation to automate, manage and streamline high-volume, repetitive and complex business processes. Key use cases include data management, customer service, claims processing and artificial intelligence/machine learning (AI/ML) training.
We offer a unique combination of deep domain expertise, a proven global delivery model and cutting-edge technologies such as generative AI (GenAI), robotic process automation (RPA) and ML. What’s more, our approach enables you to fund automation through immediate process savings, accelerating your digital journey and enabling your teams to focus on core business priorities.
Key client challenges
Manual, labour-intensive processes make it difficult to achieve cost efficiency and scalability without BPM, especially for organisations with global operations.
Manual workflows create bottlenecks, delays and errors. These issues limit productivity and increase time-to-market, while many organisations lack the resources or expertise to optimise manual processes internally.
Poor data quality, fragmented systems and evolving regulations (GDPR, EU AI Act) expose organisations to compliance risks and costly errors.
Maintaining high data standards at scale is challenging without expert support.
Finding and retaining skilled professionals – especially those with multilingual capabilities – is difficult and expensive.
Skills gaps and insufficient resourcing hinder your ability to deliver high-quality customer experiences and 24/7 global support.
Rapid business growth, new product launches or AI initiatives often outpace internal capacity.
It can therefore be hard to scale operations or adopt new technologies without disrupting service quality.
Solve talent shortages and enable seamless global operations
We deploy GenAI and RPA to automate repetitive tasks, reducing manual effort by up to 70% and addressing cost, efficiency and scalability challenges.
Our Centres of Excellence in Vietnam and India provide round-the-clock support in 28+ languages, solving talent shortages and enabling seamless global operations.
We deliver 99%+ accuracy in data processing, validation and master data management, ensuring compliance and supporting critical business decisions.
Combining human expertise with AI, we provide high-quality, bias-free training data for AI/ML models, supporting innovation while mitigating compliance and ethical risks.
Our delivery model adapts to changing business needs, supporting rapid scaling for new projects, peak periods or business growth without compromising quality.
Business outcomes
Fuel growth with automation and process optimisation
Many organisations continue to seek ways to reduce operational costs, improve the quality of their products and services and meet evolving regulatory mandates while driving digital transformation. However, they often lack a clear, low-risk path to addressing these challenges at global scale. This is where NashTech can help with:
Faster speed-to-market
Our automation and process optimisation accelerate delivery cycles, enabling clients to launch products and services faster and respond rapidly to market changes.
Data-driven efficiency
We provide actionable insights and high-quality data, increasing productivity, reducing errors and supporting better business decisions.
Balanced innovation and risk mitigation
By combining advanced technology with robust governance, we help you innovate safely, ensuring compliance and minimising operational risks.
Enhanced user experience
24/7 multilingual support and improved process accuracy lead to higher customer satisfaction and loyalty.
Increased revenue and profitability
Up to 50% cost reduction and improved operational efficiency frees up your resources for strategic growth and innovation.
Faster speed-to-market
Our automation and process optimisation accelerate delivery cycles, enabling clients to launch products and services faster and respond rapidly to market changes.
Data-driven efficiency
We provide actionable insights and high-quality data, increasing productivity, reducing errors and supporting better business decisions.
Balanced innovation and risk mitigation
By combining advanced technology with robust governance, we help you innovate safely, ensuring compliance and minimising operational risks.
Enhanced user experience
24/7 multilingual support and improved process accuracy lead to higher customer satisfaction and loyalty.
Increased revenue and profitability
Up to 50% cost reduction and improved operational efficiency frees up your resources for strategic growth and innovation.
Client outcomes
Electronics manufacturer enhances efficiency and accuracy with RPA.
Case study: Leading electronics manufacturer cuts processing times and improves accuracy with automation
A leading electronics manufacturer, challenged by fluctuating data volumes for e-invoices, deployed NashTech RPA solutions to cut processing times and improve accuracy. This automation allowed the client’s team to focus on strategic tasks rather than manual checks, such as investigating non-standard scenarios.
reduction in the time taken to verify invoices
accuracy for 40,000 invoices processed per month
of all validation activities handled autonomously
Case study: Online retailer transforms customer service
An online retailer needed scalable, high-quality customer support. NashTech implemented 24/7 multilingual helpdesk services, reducing this client’s costs by 42% and increasing its bookings by 30% while maintaining high customer satisfaction.
reduction in costs
increase in bookings
High customer satisfaction
maintained
Case study: Data processing excellence for logistics provider
This global provider of logistics software solutions needed high accuracy in cargo security filing and chose NashTech BPM services to support the process. Together with the deployment of Robotic Process Automation (RPA), NashTech has enabled it to meet regulatory deadlines, reduce manual workloads significantly and enhance operational efficiency.
improvement in processing speed
accuracy for compliant cargo-security filing
- the time a bot takes to process a report
Frequently asked questions
Most clients achieve 20–50% cost savings within the first 90 days of transition, with further savings as automation is implemented.
We combine manual expertise with GenAI-powered validation, delivering 99%+ accuracy and full compliance with GDPR, EU AI Act, and industry standards.
High-volume, repetitive, and standardised processes-such as data entry, claims processing, customer service, and AI/ML data preparation-are ideal for BPM transition and automation.
Yes, our offshore Centres of Excellence provide 24/7 support in 28+ languages, ensuring seamless service for global clients.
We enable clients to fund automation through immediate BPM savings, manage the process transition, and provide documentation and optimisation for a smooth automation rollout.
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