Author name: Jerrie

Driving transformation: Australia to be a world-leading digital economy by 2030 The Australian economy is estimated to be A$315 billion in the next decade owing to its latest shift towards digitisation  Australia has been put under the spotlight as becoming a top ten digital economy and society by 2030. This comes after the launch of …

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The Power of Partnership in Enhancing the Digital Customer Experience Are your digital interactions helping or hindering customer engagement?  According to McKinsey, organisations that successfully leverage digital products to improve the customer experience are able to increase customer satisfaction by up to 20 percent, reduce the cost to serve by up to 40 percent, and …

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