Monitoring and observability
Reduce incident resolution time from hours to minutes, proactively detect issues and achieve faster implementation times with our pre-built solution for monitoring and observability.
Enterprise-grade observability for your IT systems
Collect, correlate and visualise the three pillars of observability data: metrics, traces and logs, using our unified platform.
The NashTech observability accelerator is a comprehensive, pre-built solution framework that enables you to rapidly implement enterprise-grade observability across your IT infrastructure. It combines proven architectural patterns, reusable components, automated instrumentation and best-practice dashboards that have been refined through multiple client implementations across different industries.
We offer a proven four-stage maturity model (L1-L4) taking you from basic monitoring to intelligent AIOps. Together with our accelerators, this model has been successfully deployed across a wide range of organisations and industries. Our solution supports multiple deployment models including on-premises, Kubernetes, AWS and Azure. It also integrates with both open-source and commercial monitoring tools.
Solve your monitoring and observability challenges
Modern microservices create complex interaction patterns and when issues arise, teams struggle to understand which service caused the problem. This can mean hours spent manually correlating logs.
Organisations often have more than 100 monitoring tools, which creates silos. Copy-paste monitoring approaches create technical debt that limits business agility and makes acquisitions difficult to integrate.
Traditional monitoring only alerts when problems occur. Without predictive capabilities, teams constantly fight fires instead of preventing them, leading to a poor user experience and higher operational costs.
In highly regulated sectors like financial services and healthcare, a lack of system visibility presents a compliance risk.
Downtime, with prolonged resolution times, leads to missed sales opportunities and operational disruption – as well as longer-term reputational damage. It can also result in frequent customer complaints.
Achieve operational excellence with our monitoring and observability solution
Our SRE (Site Reliability Engineering) practices ensure at least 50% of time goes to engineering activities rather than repetitive tasks. Faster resolution means a better user experience and fewer complaints.
Standardised observability across all properties reduces integration risks during M&A activities. New acquisitions are onboarded in weeks and you can eliminate technical debt by replacing copy-paste monitoring approaches with reusable, configurable platforms.
Move from asking why your system is down (L1) to how you can predict and prevent it (L3) to understanding the business impact (L4). AIOps capabilities automatically detect anomalies and implement fixes, while issues are identified in the development phase, not in production.
Pre-built accelerators and templates mean organisations achieve full observability in just three weeks. We offer multi-cloud flexibility, with a single observability strategy and an OpenTelemetry-based approach that prevents vendor lock-in.
Implementing observability requires expertise in multiple technologies. Partnering with NashTech means your teams can get up to speed quickly and benefit from our deep experience in transitioning to an AIOps culture.
Modernise your monitoring processes
Advanced monitoring can drive up performance. Our proven methodology helps you get there with minimum risk. We have applied this methodology in organisations across different industry sectors, helping our clients to build and future-proof their capabilities.
Time saving
We offer pre-built integrations for 15+ monitoring tools (open-source and commercial).
Industry-specific
Templates built on our successful implementations (gaming, healthcare, insurance, cloud infrastructure).
No vendor lock-in
Vendor-agnostic approach using OpenTelemetry standards.
Reduce unnecessary work
Integrated SRE practices eliminate unnecessary work and automate responses.
Clear maturity model
Progression path from basic monitoring to AI-driven predictive analytics.
Time saving
We offer pre-built integrations for 15+ monitoring tools (open-source and commercial).
Industry-specific
Templates built on our successful implementations (gaming, healthcare, insurance, cloud infrastructure).
No vendor lock-in
Vendor-agnostic approach using OpenTelemetry standards.
Reduce unnecessary work
Integrated SRE practices eliminate unnecessary work and automate responses.
Clear maturity model
Progression path from basic monitoring to AI-driven predictive analytics.
Client outcomes
Discover how our monitoring and observability solutions delivered results for these clients
Case study: Proactive alert system for leading Australian gaming entertainment group
to detected events
system downtime
In the fast-paced world of gaming, no company can afford for downtime to impact customer experience.
We implemented a comprehensive monitoring and alerting system using the ELK stack for Australia’s largest provider of lotteries, Keno and wagering services. The solution automatically detects and escalates exceptions, integrates with ServiceNow for automated incident logging and pushes alerts to Slack channels.
Case study: Marist University builds observability capabilities
built-in using Prometheus and Grafana dashboards
complexity using Twilio and Kubernetes
Marist University is an independent institution based in North America that blends the liberal arts with pre-professional studies and emphasises experiential learning to enrich classroom instruction. The university’s IT team was struggling to integrate multiple monitoring tools and partnered with NashTech to deploy a microservices-based video consultation platform using AWS, Kubernetes and Elasticsearch.
Case study: Insurance Group maximises performance and scalability
of new quote and buy websites
through code reuse and streamlined maintenance
to scale and integrate new acquisitions seamlessly
Markerstudy Distribution (MSD) has worked with NashTech for more than three years (as Atlanta Insurance) to modernise and optimise its digital ‘quote and buy’ platforms. We transformed more than 100 consumer-facing quote-and-buy websites by implementing a configurable platform with microservices architecture. Using .NET Core, Docker, Jenkins, and monitoring tools like ELK, Prometheus and Grafana, it has gained the ability to easily extend its platform for new acquisitions, while maintaining maximum performance and scalability.
Frequently asked questions
Your application needs observability if you experience any of the following issues:
- It takes more than 30 minutes to identify root causes of issues.
- You rely on customers to report problems.
- Your system has more than five microservices or distributed components.
- You cannot answer questions like “Why is X broken?” or “What is causing latency?”.
- You are planning cloud migration or modernisation initiatives.
Our maturity assessment helps determine your current level (L0-L4) and the right observability strategy.
The main challenges include:
- Data volume management. Observability can generate terabytes daily, requiring careful cost planning.
- Legacy system integration. Poorly documented systems need complete re-instrumentation.
- Cultural resistance. Teams must shift from reactive to proactive mindsets.
- Tool proliferation. Choosing from more than 30 observability tools without clear criteria.
- Skills gap. Learning Kubernetes, distributed tracing and new monitoring paradigms.
Our accelerator addresses these challenges by providing pre-configured solutions, best practices and phased implementation.
NashTech’s observability solution delivers measurable benefits, including:
- Improved debugging. Reduce MTTR from hours to minutes with correlated data.
- Proactive detection. Identify issues before customers notice them.
- Cost optimisation. Avoid over-provisioning with detailed resource visibility.
- Enhanced collaboration. Break down silos between Dev, Ops, and business teams.
- Business alignment. Connect technical metrics to business KPIs.
- Faster deployment. 60-70% reduction in implementation time using our accelerators.
- Future-ready: Built on OpenTelemetry standards for vendor flexibility.
- Proven ROI. Clients report 40% reduction in incidents and 87% faster resolution times.
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