AI is accelerating change in insurance, but integration, governance and delivery reality are shaping what scales. This report is part of NashTech’s 2026 global research programme, exploring how organisations are differentiating through custom software in the AI age.
Based on a survey of 1,000 technology decision-makers globally, including 122 insurance leaders, it provides a focused view of how the sector is approaching transformation today.
Key findings
98%
of insurance leaders say AI is accelerating the shift from COTS to custom
77%
of insurance leaders state current enterprise stacks aren’t AI‑ready
84%
of insurance leaders cite security and governance as the main barriers to scaling AI
What’s inside
By downloading this report, you’ll discover:
Why insurers are shifting from COTS to custom platforms
How AI is acting as both a catalyst and stress test
Where delivery and governance are breaking down
What differentiates insurers scaling AI successfully
This report covers:
1000 enterprise IT decision-makers surveyed globally
Departments: IT, DevOps, data and analytics, engineering and project management
122 consumer, education leaders
Additional insights from independent software vendors (ISVs)
Expert insights
A must-have resource for CTOs, CIOs and senior technology leaders who are considering building custom software
If you’re responsible for modernising insurance platforms while managing regulatory risk, this report is designed for you
WHY NASHTECH
More than a software development company
If you need a software development company to provide expert engineers and developers to support your in-house team, we can do that. But what makes NashTech different is that we are a partner who understands your business.
We challenge assumptions, translate complexity into clear decisions and connect technology to real outcomes. Whether you’re building new products or transforming existing systems, we help you move forward with total confidence.
You get honest advice, practical solutions, a team that cares and a partner that is completely invested in your success.