
The hidden cost of review time in lending operations
As lending markets become increasingly competitive, operational efficiency is becoming as important as risk management.

Expert insight
Custom software development in consumer, retail and hospitality Strategy, discipline and AI readiness
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In this peer-benchmarked survey report of 1,000 enterprise IT decision-makers across consumer, retail and hospitality, one signal stands out: 82% of retailers say increased AI usage will have a high impact. The findings show how organisations are rethinking build vs buy and treating custom software, modern engineering practices and AI readiness as essential to resilience, speed and differentiation.
82%
of retailers rate increase AI usage as a high impact
56%
of hospitality leaders say improving Net Promoter Score (NPS) is the top metric used to prove ROI of custom software
55%
of CPG leaders cite budget and ROI concerns as a barrier for generative AI
By downloading this report, you’ll discover:
Insights

As lending markets become increasingly competitive, operational efficiency is becoming as important as risk management.
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Boards are increasingly expecting results from AI, but technology leaders are still working out which bets to make, where to invest, how to govern them and what readiness looks like when the technology changes every few months. This tension shaped the latest NashTech Leaders Lab roundtable in London, where 20 senior technology leaders from across the UK shared their experiences. This article captures just some of the discussion, which may help other CIOs and CTOs navigate the same decisions. Let’s dive into it.
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From AI execution and technology foundations to the changing shape of leadership, Chris Weston and Natalie Whittlesey share three conversations shaping the CIO agenda.
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In an interview with CTO Magazine, NashTech CEO John O’Brien explores what becoming AI-native means in practice, and why sustainable transformation requires more than adopting the latest technology.
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