
Listening in at the Leaders Lab Leeds: ‘Integration problems are hiding in plain sight’
For something that underpins almost every digital initiative, integration rarely gets the attention it deserves.

Expert insight
Custom software development in consumer, retail and hospitality Strategy, discipline and AI readiness
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In this peer-benchmarked survey report of 1,000 enterprise IT decision-makers across consumer, retail and hospitality, one signal stands out: 82% of retailers say increased AI usage will have a high impact. The findings show how organisations are rethinking build vs buy and treating custom software, modern engineering practices and AI readiness as essential to resilience, speed and differentiation.
82%
of retailers rate increase AI usage as a high impact
56%
of hospitality leaders say improving Net Promoter Score (NPS) is the top metric used to prove ROI of custom software
55%
of CPG leaders cite budget and ROI concerns as a barrier for generative AI
By downloading this report, you’ll discover:
Insights

For something that underpins almost every digital initiative, integration rarely gets the attention it deserves.
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Across the sector, AI adoption has accelerated rapidly. What was once experimental is now embedded in everyday operations, from forecasting and pricing to customer service and personalisation.
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Integration used to be treated as a behind-the-scenes technology task: something for IT teams to solve once the business had decided what it wanted to do.
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Artificial intelligence may dominate technology conversations, but for many organisations, the biggest obstacle to AI adoption is not the technology itself.
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