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AI and the future of insurance

AI is reshaping insurance, but technology alone is not enough to create value. This report explores how insurers can use AI to improve operational efficiency, enhance customer experiences and overcome the barriers that stand in the way of successful adoption.

AI presents significant opportunities for the insurance industry, but success depends on balancing investment, strategy, data foundations and organisational readiness.

90%

of insurers fear they will lose business to Insurtech start-ups harnessing AI, blockchain and IoT.

80%

of insurance customers expect personalised offers, pricing and recommendations from their insurers.

71%

of insurance organisations believe AI benefits outweigh the risks, despite ongoing implementation challenges.

What you'll discover

Mockup Future of AI in Insurance Mockup 2

  • Unlock AI value across the insurance value chain

    Learn where AI can deliver the greatest impact across operations, customer experience and business performance.

  • Improve efficiency through automation

    Explore how insurers are applying AI to fraud detection, risk assessment and claims processing.

  • Create more personalised customer experiences

    Discover how AI-powered chatbots and data-driven insights are transforming customer engagement.

  • Overcome the biggest barriers to adoption

    Understand the challenges of legacy systems, data quality, governance and organisational resistance to change.

  • Build a stronger AI strategy

    Learn the best practices for defining use cases, improving data quality and measuring AI success.

  • How to use this eBook

    This eBook is designed to help insurance and technology leaders understand where AI can create the most value across the insurance value chain. Use it to explore emerging opportunities, understand common adoption barriers and benchmark your approach against industry trends and expert recommendations.

  • Who is this eBook for

    This eBook is for CIOs, CTOs, Heads of Technology, Digital Transformation Leaders, Data & AI teams, innovation leaders and insurance executives looking to modernise operations, improve customer experiences and unlock value from AI.

WHY NASHTECH

More than a software development company

If you need a software development company to provide expert engineers and developers to support your in-house team, we can do that. But what makes NashTech different is that we are a partner who understands your business.

We challenge assumptions, translate complexity into clear decisions and connect technology to real outcomes. Whether you’re building new products or transforming existing systems, we help you move forward with total confidence.

You get honest advice, practical solutions, a team that cares and a partner that is completely invested in your success.

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Clutch rating

63

Client net promoter score

5

Global delivery centres

2K+

Engineering experts

26+ years

Engineering excellence

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The AI journey: from clinic to claim
Event takeawayReading time:6 min

The AI journey: from clinic to claim

Overview On 10 June 2026, the Pet and Equine Insurance Association (PEIA) brought together insurers, brokers, veterinary professionals, technology providers and legal experts in London for a full-day forum on one of the most significant shifts facing the sector: how artificial intelligence is reshaping the journey from the veterinary clinic to the insurance claim. Sponsored by NashTech, the day combined frontier thinking with practical, grounded experience from across the pet and equine insurance market. The result was a genuinely rare conversation - chief executives, clinicians, legal experts and technologists in one room, disagreeing productively and thinking out loud about a future none of them can navigate alone. This overview shares the themes and the standout moments for a wider audience: partners, prospective members, the media and anyone with a stake in where this industry is heading.

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