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Agentic AI in Insurance: From Theory to Practice

Agentic AI is generating significant interest across the insurance sector, but many organisations remain stuck between experimentation and adoption. This practical report captures real-world lessons, challenges, use cases and implementation recommendations from insurance leaders actively exploring how to move agentic AI from pilot programmes to measurable business value.

Mockup Insurtech UK and NashTech Agentic AI in insurance 3
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Interest in agentic AI is widespread, but successfully scaling it remains a challenge across the insurance industry.

74%

of insurance companies report active AI initiatives, placing the sector among the leaders in AI adoption.

7%

have successfully scaled AI innovations across key functions, highlighting the challenge of moving from pilot projects to production.

3

non-technical barriers are preventing agentic AI adoption at scale: governance, accountability and explainability.

What you'll discover

Mockup Insurtech UK and NashTech Agentic AI in insurance 2

  • A practical framework for adoption

    A five-phase approach covering preparation, enablement, evaluation, engineering and mobilisation.

  • High-impact insurance use cases

    Real-world opportunities across underwriting, broker operations, customer service and fraud management.

  • How to overcome governance challenges

    Practical lessons on accountability, explainability, risk management and regulatory readiness.

  • Technology decisions that matter

    The strengths, trade-offs and considerations of prompt engineering, RAG and fine-tuning approaches.

  • Building a business case for investment

    How to align agentic AI initiatives with strategic goals, scalability requirements and the cost of inaction.

  • How to use this guide

    This is a practical lessons-learned report, not a theoretical AI guide. Use it to understand where insurance organisations are succeeding, where they're getting stuck, and how to build a safer, more effective path from pilot project to production deployment.

  • Who this guide is for

    Designed for CIOs, CTOs, Heads of Innovation, Data and Transformation Leaders, Insurance Executives, and decision-makers responsible for AI strategy, governance and technology adoption within insurance organisations.

Turning agentic AI ambition into business impact

Get practical lessons, implementation recommendations and real-world insights from insurance leaders navigating the opportunities, risks and realities of agentic AI adoption.

WHY NASHTECH

More than a software development company

If you need a software development company to provide expert engineers and developers to support your in-house team, we can do that. But what makes NashTech different is that we are a partner who understands your business.

We challenge assumptions, translate complexity into clear decisions and connect technology to real outcomes. Whether you’re building new products or transforming existing systems, we help you move forward with total confidence.

You get honest advice, practical solutions, a team that cares and a partner that is completely invested in your success.

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The AI journey: from clinic to claim
Event takeawayReading time:6 min

The AI journey: from clinic to claim

Overview On 10 June 2026, the Pet and Equine Insurance Association (PEIA) brought together insurers, brokers, veterinary professionals, technology providers and legal experts in London for a full-day forum on one of the most significant shifts facing the sector: how artificial intelligence is reshaping the journey from the veterinary clinic to the insurance claim. Sponsored by NashTech, the day combined frontier thinking with practical, grounded experience from across the pet and equine insurance market. The result was a genuinely rare conversation - chief executives, clinicians, legal experts and technologists in one room, disagreeing productively and thinking out loud about a future none of them can navigate alone. This overview shares the themes and the standout moments for a wider audience: partners, prospective members, the media and anyone with a stake in where this industry is heading.

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