Hearst

Who are Hearst?

Hearst Magazines, a unit of Hearst Corporation, is one of the world’s largest publishers of monthly magazines, with 17 US titles and nearly 200 international editions. The company also publishes 19 magazines in the United Kingdom through its wholly owned subsidiary, The National Magazine Company Limited.

Challenges

  • Find a partner that can provide a scalable, cost effective UAT solution to meet the additional workload
  • Maintain and enhance the USA websites
  • Centralise the IT support functions across eight locations

Solutions and benefits

  • Provided an Offshore Test Center (OTC) to perform browser-based testing of web sites
  • Offered a 24 hour service as a follow the sun model
  • Evaluated IT methodologies, procedures and tools to create a cost effective consolidation plan for all client locations

Results

  • Completed UAT within a tight time frame to meet publication deadline
  • Created a centralised IT help desk that reduces the response time and increases the level of customer service to the end user
  • Maintained over 20 websites in US and built five UK sites within tight timelines and budgets