Confidential

Who are Confidential?

Our client is one of the world’s leading law firms with offices throughout Europe, Middle East, Africa and Asia. The company offers the best of both worlds in terms of lawyers who are committed locally but connected globally.

Challenges

  • Find a partner as an additional resource to support global teams at peak times
  • Enable the company to release UK based staff to work on core projects in non-peak periods

Solutions and benefits

  • Onshore pilot phase to understand existing applications and examined the proof of concept 
  • Rotate shifts to have staff working during both Vietnam and UK working hours
  • Daily, monthly and quarterly meetings for project governance

Results

  • Successfully developed a support model that met SLA requirements
  • Outperformed the task of checking and escalating issues which help to increase efficiency and productivity
  • UK staff are able to spend the majority of their time on higher-value project work