Confidential

Who are Confidential?

Our client is the world’s largest speech research company providing speech and imaging applications. Voice-to-Text services can dramatically improve the customer experience in voicemail, missed call services, and a variety of peer-to-peer messaging.

Challenges

  • Convert Voice-to-Text in Vietnamese
  • Train the Voice-to-Text system the conversion rules in real cases
  • Instantly convert and deliver SMS to mobile phone users

Solutions and benefits

  • Dedicated 24/7 office with strict security checks and applied strict procedures to ensure data security
  • 24/7 service to ensure all SMS were instantly converted and delivered
  • Built and maintained talent pool that can be quickly mobilised depend on client’s demand

Results

  • Helped the client win key contracts in Vietnam due to the outstanding service of the Voice-to-Text system
  • Exceeded client’s expectations for quality and flexibility