Kings College London

Who are Kings College London?

King’s College London is a research-led university based in the heart of London. King’s has over 26,500 students, including nearly 10,400 postgraduates, from almost 150 countries and 7,000 employees.

Challenges

  • Run a renovation program to transform its ICT estate 
  • Find a Support and Maintenance (S&M) provider for the Kings Admission Portal

Solutions and benefits

  • Pre-service transition phase carried out onsite to understand the existing applications
  • Provided a platform as a shared-resource between onshore and offshore teams to enable contribution and reference during the transition phase
  • Dedicated team working UK business operating hours

Results

  • Successfully took over the S&M task from the previous service provider without any interruption
  • Saved time and reduced errors of using the portal
  • Utilised user experience on the portal